Refund Policy

At Koda Trend, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our refund and return policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Show no signs of wear, damage, or misuse.

We reserve the right to refuse any return that does not meet these eligibility requirements.

Order Fulfillment

Orders are fulfilled through our authorized fulfillment network based on product availability and the customer's delivery location.

For certain products fulfilled by our distribution partners, a physical return may not be required or available due to logistical limitations. When applicable, our customer support team will provide the appropriate resolution based on your specific case.

Size Replacement

If you accidentally order the wrong size, we offer a replacement option.

Customers may request a replacement item by paying a $39 reshipping fee. Once the reshipping fee has been processed, a replacement item will be shipped. In these cases, returning the original item is generally not required.

Return Shipping

Unless the product is damaged, defective, or the wrong item was received, customers are responsible for any return shipping costs.

Please do not return any item without first contacting our support team. Return instructions will be provided after your request has been reviewed and approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• A description of the issue.

• Clear photos showing the product and the problem.

After reviewing your claim, we will provide an appropriate solution, which may include a replacement, refund, or another resolution at our discretion.

Refund Process

If a return is approved, we will inspect the returned item before processing your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your bank or payment provider.

Partial Refunds

In certain situations, only partial refunds may be granted if the returned item:

• Is not in its original condition.

• Is damaged for reasons not caused by Koda Trend.

• Is missing parts or accessories not due to our error.

Non-Refundable Situations

Refunds may not be granted under the following circumstances:

• An incorrect or incomplete shipping address was provided by the customer.

• The package was refused or abandoned by the recipient.

• The item has been used, altered, or damaged after delivery.

• Damage caused by improper use, negligence, or normal wear and tear.

• The return request falls outside the 30-day return period.

Order Changes & Cancellations

Orders may be modified or cancelled within 12 hours after they are placed.

Once an order enters processing, we cannot guarantee that cancellation or modifications will be possible.

Payment Disputes

If you experience any issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback with your financial institution. We are committed to resolving concerns quickly and fairly.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact our Customer Support team.

Email: contact@kodatrend.com

Response Time: Within 1–2 business days.